FBInnovation Business Information Group
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Analysis services
Customer satisfaction
Internal customer satisfaction
Employee satisfaction
Competitors
Market potential
Survey/Interview tools
Project workflow
Result presentation
Customer Management Scorecard
Transfercoaching
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Our core analysis services

We provide the following range of analyses:
  • customer satisfaction analyses
  • internal customer satisfaction analyses
  • employee satisfaction analyses
  • sales analyses
  • service analyses
  • market potential analyses
  • competitor analyses
  • image analyses
  • brand analyses
  • special analyses


We support you in controlling your corporate activities by means of:

  • mystery shopping (test purchases)
  • mystery calling (test calls)
  • follow-up analyses (with determination of trends)
  • benchmarking
  • customer management scorecard
  • transfer coaching